Clinic Policies

Arrivals

If you are new to the clinic, we kindly ask that you arrive 10 minutes early to your appointment to allow time to fill out any forms necessary for your appointment.

We kindly ask that all other clients arrive 5 minutes before your scheduled appointment time to ensure the appointment will start on time. Late arrivals may not be able to receive all of their treatment as we must run on time for the following clients and treatments.

Consultations

The cost of your consultation is redeemable on product and/or treatment for 14 days after your initial consult appointment.

Payment

We accept Eftpos, Debit, Visa, Mastercard, Direct Bank Transfer, Laybuy & Cash. No surcharge is applied on credit cards.

Prepaid Series

When pre-paying for a series of treatments it is important to listen to your therapists advised time between appointments to ensure you get the best result possible.

IMPORTANT: If you cancel/reschedule your appointment with less than 12 hours notice or if you ‘No Show’ the same 50% fee will apply. This fee will NOT be taken from the total amount you have pre-paid, it is separate, and required to be paid BEFORE rescheduling your appointment.

Prepaid treatments are not refundable and the money paid cannot be used to pay for any other treatment and/or products. If you wish to have a different treatment it will need to be paid for separately. Prepaid treatments are also unable to be shared between people.

Clinic Cancellation Policy

Please note that by booking an appointment you acknowledge and accept the following terms:

If you wish to reschedule or cancel your appointment we kindly ask that you do so at least 12 hours before the scheduled time. Failure to give adequate notice will result in a fee that is 50% of the total appointment cost.

  • PLEASE NOTE - If you have a friend/family member who is able to fill your appointment time no fee will apply.

If you “NO SHOW” your appointment you will be required to pay a fee equal to 50% of the missed appointment cost. You will then be asked to pay a deposit on future bookings.

Compassionate Consideration - We understand that there are some situations where last minute rescheduling/cancellations are unavoidable and we will exercise special consideration in these cases.

Situations that are NOT acceptable and will result in a cancellation fee include:

  • Forgetting appointments or “no showing.”

  • Last minute work roster changes.

  • Mismanaging schedules or double booking yourself.

  • Running late & missing your appointment.


Thank you for understanding.